Crisis Management « Shank Public Relations Counselors

Crisis Communications

You’ll never see some of our best work. Shank Public Relations Counselors is known for its expert handling of crisis communications for clients. We may not be as visible as others, but that’s intentional. Our work is often behind the scenes, protecting the reputation of crisis clients.

We are available 24/7 days, nights, weekends and holidays. When the crisis hits, we’re there for you.

We’d say more, but we can’t

You’ll find brief summaries below of some of our crisis work. We don’t say more than that, because protecting the client’s confidentiality is implicit in our professional standards and the relationships we have with our clients.

Central Soya, Indianapolis plant explosion, EPA settlement – Crisis communication, consulting, news conference and community meetings
Denny’s Restaurant, hostage incident – Crisis communication and ongoing community relations, store reopening
Pepsi, product tampering – Crisis and media communication
Key Bank, manager killed by disgruntled customer – Crisis and media communication
Pharmaceutical manufacturer – FDA voluntary recall
Insurance company – Crisis communications regarding threatened license suspension
Building owner/construction company – Crisis and media communication when high profile tenant moved out claiming building was unsafe
Commercial real estate company – Community relations after the shooting death of a police officer on their property
Duke Energy, community opposition to site for peak power plant – Messaging, community relations
Hospital, potential media coverage of a wrongful death allegation – Crisis consulting
Senior living facility, widespread illness and hospitalization of residents – Crisis communication
Hospitality industry, outbreak of customer illness that could have been food borne – Crisis communication
School district, land acquisition – Crisis communication
Individual professional, allegations of ghost employment – Reputation preservation
Food industry, story on national TV news prime time magazine alleging product is harmful – Strategy, preparation and messaging
Steel mill, community opposition to site, environmental issues – Community relations, messaging and research
Manufacturer, oil spill – Crisis communication and consulting
School district, student suicide – Crisis communication consulting
Environmental company, criminal charges filed against key employees – Crisis communication
Retail location, store closing – Crisis and employee communication
Service business, sexual harassment charges against an executive — Crisis communication
Professional services firm, embezzlement by a partner – Crisis communication and consulting
Not-for-profit organization, severe injury to a client – Crisis communication
Professional services firm, pending criminal charges and suicide of a part owner – Crisis communication and consulting
Not-for-profit organization, arrest and trial of a former employee for rape – Crisis communication
School district, murder of a student – Crisis communication consulting
Not-for-profit organization, emergence of an opposition group – Crisis communication consulting
Environmental firm, filing of an environmental law suit – Communication consulting, spokesperson messaging
Hospital, professional services provider not licensed – Crisis and internal communication
Senior living facility, damage and subsequent closure of a facility due to mine subsidence – Crisis consulting
Professional services firm, financial errors – Reputation preservation
Senior living facility, charges of sexual assault – Crisis consulting
Environmental facility, fire – Crisis communication
Senior living facility, negative ratings by a regulator’s inspection – Crisis communication
Insurance company, consumer protest over insurance practices – Crisis communication
Senior living facility, suicide, weapon on premises – Crisis communication
Retail firm, community opposition to site
Steel mill, bankruptcy and closure – Crisis and media communication
Environmental facility, community opposition to site
Title company, allegations of fraud – Crisis communication
Manufacturing company, labor issues – Crisis, media and internal communication